Returns
Our policy lasts 7 days. If 7 days have gone by since your received your order, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return or refund, your item must be faulty or damaged.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund of your purchase price (not including postage) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 working day.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@trulynaturalointment.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@trulynaturalointment.com and send your item to: 12 Rosewood Court Landsborough Queensland AU 4550.

Shipping
To return your product, you should mail your product to: 12 Rosewood Court Landsborough Queensland AU 4550

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.